Jira Service Management Boot Camp

Duration - 2 days

Empower your administrators and service desk managers to implement and maximize the potential of Jira Service Management in your enterprise through our comprehensive 2-day class. This course is specifically designed to provide practical training and hands-on experience in utilizing the full range of Jira Service Management features. Attendees will gain proficiency in project and portal setup, customization, ITSM configurations (including service, change, incident, and problem management), as well as popular automations. Furthermore, this class will introduce additional Atlassian tools such as Assets, Opsgenie, and Statuspage.

Key Features

Extensive training: Dive deep into the
functionalities of Jira Service Management
over two intensive days, covering key aspects
from project and portal setup to advanced
customization.
Hands-on exercises: Gain practical
experience through interactive exercises,
allowing attendees to apply their learning
directly and strengthen their skills in a real-world context.
ITSM configurations: Master the configuration
of ITSM features, including service, change,
incident, and problem management, to
streamline your service desk operations and
enhance customer satisfaction.
Automation techniques: Discover popular
automation methods within Jira Service
Management, enabling you to automate
repetitive tasks, improve efficiency, and
reduce manual effort.
Additional Atlassian tools: Explore the
integration and utilization of supplementary
tools like Assets, Opsgenie, and Statuspage, enhancing the overall service management capabilities within your enterprise.

Class Outline

Atlassian and Jira basics
Jira Service Management vs Jira Software vs Jira
Work Management
Customer functionality
Agent functionality
- Queue and ticket management
- Linking tickets to other projects
- Using the knowledge base
- Viewing report
- Managing customers
Project administration
- Queues
- Reports
- Project membership
- Request types
- Portal settings
- Email requests
- Notifications
- CSAT
- Knowledge base administration
- SLAs
Automation
Approvals
Global administration
Apps
ITSM features
- Service requests
- Incidents
- Changes
- Problems
- Post-incident reviews
Opsgenie introduction
Assets introduction
Statuspage introduction

Pricing

Class type	Pricing
Public Class for individual registration (dates here)	$645 per attendee
Private Class (1-15 attendees)	$8,900
Private Class (16-30 attendees)	$14,920