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Jira Service Management Boot Camp

Duration - 2 days

Empower your administrators and service desk managers to implement and maximize the potential of Jira Service Management in your enterprise through our comprehensive 2-day class. This course is specifically designed to provide practical training and hands-on experience in utilizing the full range of Jira Service Management features. Attendees will gain proficiency in project and portal setup, customization, ITSM configurations (including service, change, incident, and problem management), as well as popular automations. Furthermore, this class will introduce additional Atlassian tools such as Assets, Opsgenie, and Statuspage.

Key Features

  • Extensive training: Dive deep into the
    functionalities of Jira Service Management
    over two intensive days, covering key aspects
    from project and portal setup to advanced

  • Hands-on exercises: Gain practical
    experience through interactive exercises,
    allowing attendees to apply their learning
    directly and strengthen their skills in a real-world context.

  • ITSM configurations: Master the configuration
    of ITSM features, including service, change,
    incident, and problem management, to
    streamline your service desk operations and
    enhance customer satisfaction.

  • Automation techniques: Discover popular
    automation methods within Jira Service
    Management, enabling you to automate
    repetitive tasks, improve efficiency, and
    reduce manual effort.

  • Additional Atlassian tools: Explore the
    integration and utilization of supplementary
    tools like Assets, Opsgenie, and Statuspage, enhancing the overall service management capabilities within your enterprise.

Class Outline

  • Atlassian and Jira basics

  • Jira Service Management vs Jira Software vs Jira
    Work Management

  • Customer functionality

  • Agent functionality

    • Queue and ticket management

    • Linking tickets to other projects

    • Using the knowledge base

    • Viewing report

    • Managing customers

  • Project administration

    • Queues

    • Reports

    • Project membership

    • Request types

    • Portal settings

    • Email requests

    • Notifications

    • CSAT

    • Knowledge base administration

    • SLAs

  • Automation

  • Approvals

  • Global administration

  • Apps

  • ITSM features

    • Service requests

    • Incidents

    • Changes

    • Problems

    • Post-incident reviews

  • Opsgenie introduction

  • Assets introduction

  • Statuspage introduction


Class type


Public Class for individual registration (dates here)

$645 per attendee

Private Class (1-15 attendees)


Private Class (16-30 attendees)


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