Support

Training and Consulting Support

For our training and consulting offerings, please contact your Expium representative of for support needs.

SaaS Product Support

For support of our SaaS products (Calendar Sync for Jira), we offer the following resources:

Documentation

Documentation is available this web site, see links at the top of the page.

Human Support

Usually the most effective way to request support is by email. Please include a description of your situation, including the problem you are having, how you expected the software to behave, and how it actually behaved. Someone will typically be in touch the same business day or the next business day.

support@expium.com

For more urgent problems, telephone our office; we are generally available between 9 AM and 5 PM Monday through Friday. Depending on the nature of your question, you may need to leave a message to be called back by product expert.

+1.314.896.1771

Feature Requests and Enterprise Deployment Inquiries

Please contact us by the means listed above.

Support includes:

  • Help with installation and upgrades.
  • Help troubleshooting problems.
  • Help identifying work-arounds.

Support does not include:

  • Product Training.
  • Customers who do not have a valid and current license or active subscription.
  • Support for other applications (e.g. Jira) that is integrated with and not directly related with integration.
  • Support in languages other than English.