Training and Consulting Support
For our training and consulting offerings, please contact your Expium representative for support needs.
SaaS Product Support
For support of our SaaS products (Calendar Sync for Jira), we offer the following resources:
Documentation is available on this website, see links at the top of the page.
Usually, the most effective way to request support is by email. Please include a description of your situation, including the problem you are having, how you expected the software to behave, and how it actually behaved. Someone will typically be in touch the same business day or the next business day.
For more urgent problems, telephone our office; we are generally available between 9 AM and 5 PM Monday through Friday. Depending on the nature of your question, you may need to leave a message to be called back by a product expert.
Feature Requests and Enterprise Deployment Inquiries
Please contact us by the means listed above.
Help with installation and upgrades.
Help troubleshooting problems.
Help to identify workarounds.
Support does not include
Customers who do not have a valid and current license or active subscription.
Support for other applications (e.g. Jira) that are integrated with and not directly related to integration.
Support in languages other than English.